Press release submitted on behalf of Conair.
Conair Group announces the recent appointment of Jared Helfrich as Vice President, Customer Care. Helfrich has replaced Brian Dowler, who recently moved into the role of Vice President, Service for Piovan, Conair’s parent company.
In his new role, Helfrich will direct the efforts of Conair’s growing Customer Care organization, combining Conair’s existing parts and service and repair organization with a new range of fast-growing customer services including machine health assessments and service agreements.
“Our goal is to expand our ongoing relationship with the customer after equipment is installed,” Helfrich says, adding that “instead of reacting to customer problems, we are moving to provide proactive services that eliminate unexpected downtime, improve asset performance, and extend asset life.”
Integral to meeting that goal are two Conair service products introduced earlier this year. The first, called machine health assessments (MHAs), “provide a systematic on-site inspection and evaluation of the performance and maintenance status of auxiliary equipment – a thorough evaluation that customers often wish they had, but don’t feel they have the expertise or focus to do themselves,” Helfrich explains. Each MHA results in a written report of equipment status, maintenance recommendations, and a one-time discount on recommended repair or maintenance parts. The second offering – service agreements – provide similar evaluation, reporting, maintenance, and parts discounts on a scheduled basis, two or four times per year.
“Both of these new services enable Conair professionals to function as an extension of the customer’s own team, offering specialized expertise, recommendations, and hands-on training,” says Helfrich. “We can tell the customer precisely what’s going on with their equipment, what’s needed to make it right, and how to keep things operating smoothly in the future.”
Helfrich joins Conair after serving most recently as VP, Global Aftermarket at Desktop Metal, a maker of 3-D printing systems, and previously as VP, Business Development, at ExOne, a manufacturer of 3D sand- and metal-printing equipment. He holds a Bachelors Degree from Duquesne University and an MBA from the Tepper School of Business at Carnegie-Mellon University.
About The Conair Group
The Conair Group (www.conairgroup.com) is a world-leading supplier of plastics auxiliary equipment and systems. Our equipment line includes more than 450 innovative auxiliary products for plastics molders and extruders around the world. Our product range features resin drying systems, blenders, feeders and material-conveying systems, temperature-control equipment, and granulation and recycling products. Extrusion solutions include line-control systems, film and sheet scrap-reclaim systems, and downstream equipment for pipe and profile extrusion. Conair also combines specialized expertise in every major end market – such as automotive, packaging, medical, transportation, building and construction, and many others – with the technical and engineering resources needed to deliver sustainable, fully-integrated system solutions that Make Every Pellet Count.
