by Steve Blue, president and CEO Miller Ingenuity In the article title, I'm not referring to a blockbuster hit – instead, I'm referencing Blockbuster, the company that owned the video rental market until it was upended by an innovative competitor, Netflix. One thing is for certain: If a company isn't innovating, all of its products or services eventually become … [Read more...] about Is Your Company the Next Blockbuster?
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Booklist: Creating the Customer Experience
Providing service that creates customer loyalty is more than the responsibility of one department within a company. The customer experience winds through each and every department – from sales and quoting to engineering, billing and shipping. With competitors eager to move in, teaching the principles of customer service to every employee is not just smart; it's a necessity. Be … [Read more...] about Booklist: Creating the Customer Experience
Collaboration Strategies for Tool Launches
by Dianna Brodine, managing editor Plastics Business Seven years ago, Rick Riesterer stood in front of an audience of his peers at a MAPP Benchmarking Conference and shared Plastic Components, Inc.'s best practices for program launches. Today, the best practices for the Germantown, Wisconsin, plastics molding company have a completely different starting point. While the … [Read more...] about Collaboration Strategies for Tool Launches
Compounding the Purge: Getting the Most out of Color and Resin Changeovers
by Brittany Willes, contributing editor, Plastics Business . Click Thumbnails to View For molders, purging refers to the process of removing traces of old material and contaminants from molding equipment. With a plethora of purging compounds to work with, which compound is most efficient when it comes to color and resin changeovers? What are the benefits of … [Read more...] about Compounding the Purge: Getting the Most out of Color and Resin Changeovers
Minimizing Dust and Fines in Granulation and Conveying
by Doug Brewster, product manager-conveying, and Vincent Carpentieri, product manager-size reduction Conair Group Dust is a perennial problem in plastics processing plants and, today, when scrap is likely to be recycled in-house, the issue can be especially frustrating. The process of granulating material and then conveying it to storage or back to a molding machine or … [Read more...] about Minimizing Dust and Fines in Granulation and Conveying